FAQ

Payment

We accept several payment methods: Visa, MasterCard, American Express, PayPal, and Apple Pay.

Delivery times

Our orders are processed and shipped every day except Sunday.

Delivery times are 3 to 5 working days depending on the carrier.

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Return terms:

You must make your return within a given time frame:

  • A maximum period of 14 days from receipt of your package.
  • Make sure to return the package in its original packaging , with all labels
  • Items must be in their original condition: new , unworn and odorless .

Please note : If any of the conditions are not met, the return will not be accepted. In this case, no refund will be issued.

Return shipping:

1.      Download the return slip here

2.      Print it and fill it out

3.      Insert the form into the package with the items to be returned to us

4.      Obtain a shipping slip via La Poste or Colissimo (delivery costs are your responsibility)

5.      Drop off your package at the address indicated on the slip

Refund :

When you return an online purchase, you will receive a refund for your order using the same payment method used for your purchase within 14 days of receipt by the seller.