FAQ
Payment
We accept several payment methods: Visa, MasterCard, American Express, PayPal, and Apple Pay.
Delivery times
Our orders are processed and shipped every day except Sunday.
Delivery times are 3 to 5 working days depending on the carrier.
Back
Return terms:
You must make your return within a given time frame:
- A maximum period of 14 days from receipt of your package.
- Make sure to return the package in its original packaging , with all labels
- Items must be in their original condition: new , unworn and odorless .
Please note : If any of the conditions are not met, the return will not be accepted. In this case, no refund will be issued.
Return shipping:
1. Download the return slip here
2. Print it and fill it out
3. Insert the form into the package with the items to be returned to us
4. Obtain a shipping slip via La Poste or Colissimo (delivery costs are your responsibility)
5. Drop off your package at the address indicated on the slip
Refund :
When you return an online purchase, you will receive a refund for your order using the same payment method used for your purchase within 14 days of receipt by the seller.